So here’s a short list of 3 printing labs that come highly recommended as at June 26, 2012. I’m not asserting that they’re the best of the best; it’s just that they go the extra mile in making sure their customers are satisfied enough to smile almost every time they’re serviced. Kindly note that none of them have paid me any compensation for any endorsement herein and this does not guarantee that if they disappoint me tomorrow (especially when it comes to customer service), they wouldn’t end up on my list of “Photography Print labs you should avoid at all cost”. So here we go
1. Picture Works. 9 McEwen street, Sabo, Yaba. 08023849970 or 018992865. I discovered this company shortly after my bad customer service experiences I had a few week back (When Bad customer Service is Good). Right from the phone, the customer service experience that I had was enough to recommend them to anyone. My photographer colleague Babz Bamiro (www.babzbamiro.com) recommended them to me and now I’m recommending them to you.
I was surprised that there were still print labs that delivered the quality that my Canon Pro 9000 is used to churning out. I printed the album for American International School Lagos and the quality I got was exactly what I saw on my screen: something that seems unachievable by many print labs nowadays. I was further shocked at the prices they printed the pictures that I wondered how they make a profit.
One thing you should note before going there is that they seem to be getting a higher number of orders recently so don’t expect to get your pictures printed in a jiffy. Budget a couple of hours for waiting for your print jobs or just consider sending an assistant while you do other productive stuffs. Either way, they come highly recommend. And if you have any issues with any of the staff, the MD is one that longs to settle your case in your favor before you leave their promises. Check them out
2. Duduprintz Media. 08124514317 or 08028668014. 9,Ilupeju bypass, Ilupeju (www.duduprintz.com). They’re relatively new in the industry but don’t be deceived: they have what it takes to deliver good quality prints. They’re my print partner of choice for printing the sample copies of the photography magazine we’ve been working on. With a company like this, you are inexcusable for not having your own complimentary cards. At N2500 for 100 copies of professional looking cards, they’re few deals that are as sweet as that. They’re presently running a promotion: Professional 25spread 12by18 and 9by18 photobook at N13700 & N11850 respectively. I’m yet to print my photobooks there and was skeptical whether they’ll deliver to my satisfaction. Upon contacting them, I was assured that I’ll be satisfied with the photobooks or “my money will be refunded”. Now I just love it when a company gives a money-back guarantee on their product & services. Try them out and if they disappoint you, I’ll be your advocate on the matter.
3. Solid Art Frames & Photographic Materials. 42, Adetola street, Aguda Surulere, Lagos. 08035804405. Based in Surulere, I was particularly over-impressed with the quality of customer service they rendered me. I was treated like royalty (the same way I’m hoping they will treat you too) and although I felt their prices could be a little more competitive, I guess that’s what I have to pay for good customer service. I framed a couple of pictures with them and upon getting back to office, we discovered that one of the frames was scratched. I immediately returned the frame to them with the hope that I would be charged for a new one and I was surprised when the frame was replaced at no cost to me. Now that’s not a common trait in the industry. Now I’m not saying you should start “scratching” your frames with the hope of getting it exchanged: it’s just obvious that they really want to give customers a good reason to come back for some more. I was impressed and you should be once you check them out.
So that’s it for now. Like I wrote earlier, this is not an exhaustive list of great printing labs to use. If there’s a great lab (great in customer service and quality prints) out there that you can recommend, don’t hesitate to drop a comment & let us know. I’ll check it out and get back to you. Reporting live from Southern Sun Hotel, Ikoyi, I remain your loyal “photojournalist”.
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