Why I Love UNSATISFIED Clients


On October 25, we covered the burial ceremony of one of our client‘s brother. Our client – a 73 year old woman – had hired us as the main photographer because she was impressed with the coverage we gave her for her 70 years birthday 3 years ago. Artistic, organized, well-packaged, creative….those were some of the words she used to describe the 70 birthday album.

So it was a no-brainer for her regarding who to call for a “creatively artistic” coverage of his brother’s burial. I would later discover that she apparently had a photographer that she had worked with for over 30 years: Uncle J Photos. Apparently Uncle J had been hired as the backup photographer.

Fast forward to the week of November 14. We called her to book an appointment so she could view the designs before we printed. She went through the digital designs, gave some corrections and gave us the go-ahead to print.

4 days after the album was delivered, I put a call through to her to ask what she thought of our latest artistic endeavor. It was almost as if she had the answer premeditated because I was barely through asking the question before she blurted out a LOUD “NO”. I was shocked. I thought we showed the pictures to her before we printed.

She told me that when compared with Uncle J Photos’ album, that our album was not “a detailed coverage of the event”. I wondered what she meant by “detailed” coverage knowing that the album was just a summary of what we assumed to be key moments of the events. I concluded I would visit her on November 26 to see Uncle J’s album.

I eventually discovered that November 26 was the day her husband will turn 80 years. She didn’t want us to bother coming because she didn’t want to pay for something she wouldn’t be satisfied with again. Upon arriving there, they had just finished praying for the husband. The main celebration wouldn’t be until December 15 and I have a second chance to re-deliver a more “satisfying” album to her if I wanted to be part of her husband’s birthday.

I eventually saw uncle J’s album and was very surprised that it wasn’t necessarily “finer” than ours; it just had more pictures on each page than ours. Apparently the client wanted us to cram more pictures on each page of the album. By so doing, we would have proven to her to have done a “detailed coverage”. I gladly collected the album we gave her and assured her that I’ll do my best to please her (a promise I now realize might be difficult to keep when dealing with a 74-year-old woman).

She appreciated my kind gesture and spontaneously introduced and recommended me to 2 of her best friends sitting with her. “Elophotos is one of the best photography outfits in Nigeria“, she muttered to her friends. I was surprised she was recommending me despite the fact that I had not completely satisfied her. What if I had not showed up that day to ask for the album back? Perhaps I would have lost the opportunity to have another 70-something-year-old as a client. I’m learning to be more patient on this job.

It then occured to me that it is clients like these that please me. I appreciate clients that challenge me to do better than what I delivered for them the last time. I appreciate it when they give me feedback on how they feel I can satisfy them better even if the feedback is contrary to my artistic beliefs. At the end of the day, when I’m able to satisfy these “unsatisfied” clients, they will provide the funds that I will use to send my daughter to Harvard primary school, buy my wife’s N500 bathing soap and ultimately get my BMW 540i Active Hybrid classic. If I’m not ready to challenge myself to satisfy them, I might as well close for business and relocate to my family house in the village (Abeokuta).

May God give me the grace to satisfy the unsatisfied clients that come my way. For in doing that, I will ultimately be raising an army of eloPhotos passionate ambassadors and marketers. May the God of Light help me on this photographic journey.
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Don’t Quit Until You’ve Tried 17 TIMES


Yam in a market

Yam in a market (Photo credit: Wikipedia)

 

So it happened that I finally got fed up of the rice and beans breakfast I had been having in the office for the past 3 months. On the morning of September 13, I asked my colleague to help me get yam and plantain so my stomach could experience a difference in atmospheric conditions.

 

He returned 10 minutes later and declared that no one was selling yam in the area. Apparently he had suffered a temporary amnesia else he would have remembered that you don’t report back on an assignment without results; you should always do WHATEVER IT TAKES to get it done. So it was that after allowing him to return my bowl to the store room in the office, I went to get the same bowl and secretly headed out of the office to seek for my loved & lost yam.

 

The first place I stopped by happened to be one of the hottest food selling joints in Agidingbi. They were so much in demand that even though the attendants shout and scream at the hungry clients, the clients still keep coming back often with an apology for making “Mama Put” angry. The attendant told me categorically that there was no restaurant in the area that sells yam. Apparently the attendant must have descended from the same lineage as my colleague that I sent to help me acquire the asset earlier; they seemed to be speaking the same language.

 

40 minutes and 14 mini-restaurants later, I became frustrated that I could not find one canteen that sold yam. Perhaps what my colleague said was true. Perhaps no one was indeed selling yam in the area that morning. Perhaps this was an opportunity in disguise for me to start a yam-selling business and call it “eloYam Canteen” with the slogan “Delivering HOT YAM, YOUR WAY” (or something like that). Perhaps my belief in the phrase “Nothing is Impossible” was overrated.

 

I decided not to give up. How will that make me look in front of my compatriots. That I do not practice what I preach. That going the extra mile will give you results beyond the average mind. I wasn’t about to give up.

 

Approaching the 16th canteen, it would seem that all hope was lost. The canteen had finished selling all the food they had and they were busy washing the plates. It was just 10:20am. Maybe I should just settle for rice and stew since that’s what is available everywhere. Afterall, it wasn’t as if I saw it in a vision that if I don’t eat yam and plantain that morning, the wife of my youth will run away with my 2 princesses to marry Bill Gates teenage son.

 

But I reluctantly decided to try one more time. It was then I noticed another “undercover” canteen just 2 buildings from where I was standing. I had passed that building over 10 times in the last year and did not know that it housed a canteen. I asked the woman washing plates outside if they had yam. “Go inside and buy it” was her response and I was almost doubting she heard me correctly. I thought no one sold yam in the entire area. I asked her again and she blurted “Go INSIDE”.

 

Entering through the doorway that was only wide enough to allow one slim person enter per time, I met a crowd of about 8 people waiting to get their portion of dream food. After waiting for about 2 minutes, I decided I did not want to waste my time to queue up for 15 minutes only to discover they didn’t sell yam. So I just shouted to the women selling the food “Is there Yam?” A mixture of doubt, surprise, fulfillment and happiness enveloped my soul when she replied in the affirmative. Finally I FOUND YAM. Finally YAM FOUND ME.

 

You should have seen my facial expression when the attendant opened the pot of boiled yam and began serving me my portion of destiny-fulfilling yams. I was elated. So elated that I decided to spend the entire N180 I brought to give myself a yam and plantain treat (normally, I wouldn’t have spent more than N100). Funny enough, if the person in front of me had ordered N200 worth of yam, the canteen would have run out of yam to sell consequently making me to relocate to my yam-filled village of Abeokuta. Thank God there was still yam for my soul.

 

Getting back to the office, I narrated my ordeal in search of the long lost yam. It seemed quite weird to some of my colleagues but I think the message was successfully passed across: DON’T TELL ME SOMETHING IS IMPOSSIBLE or UNACHIEVABLE. Infact, if anyone working with or for me strongly believes that its not possible for them to do what I ask of them, that might be the last time we work together.

 

I’ve learnt in my few years of experimenting as an entrepreneur that whatever you put your mind to do or achieve will come to pass if you’re persistent and especially if God is working with you. So except it is the JAMB exams you’ve unsuccessfully passed in the last 16 years, never give up at trying until you’ve tried 17 TIMES. That’s my new motto. That’s my renewed way of thinking.

 

Anyone up for some yam?

 

FINALLY OUT: PICTURE THIS Magazine


REGISTER FOR A PHOTOGRAPHY MODULE AT eloPhotos Academy TODAY. CLICK HERE for more information
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The long-awaited foremost photography magazine for hobbyists & professionals is out: PICTURE THIS.

For N1k it should be available in all major bookstores & magazine/vendors’ stands (in Lagos) within a week. However you can also arrange to get your copy from any of the partners listed below depending on the area that is closest to you.

Feel free to call us on 234-8079243366 or 234-7038244433 if there’s a location not listed herein that you can help out with. Like I mentioned earlier, more bookstores and magazine vendors will be added in a few days. For orders of 5 or more copies, kindly give us a call and we’ll deliver to any address within Lagos State. Feel free to share on your social media network.

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UNILAG, Akoka. Dolapo 08029494655 bbpin 238388A3

UNILAG, Dept of Mass Comm. Abiola Oladeinde 08025687884 bbpin 296E30C1

SURULERE:
1) Samuel 07038244433 bbpin 21894759
2) Michael 08063482462
3) Tosin 08028629706 bbpin 22CEF99A
4) Lara 08038930888 bbpin 2371B3F2

ABEOKUTA: Damilola 07066490511, 08027636933
bbpin 28B60E72

APAPA/AJEGUNLE: Maximus 08095001309
bbpin 271DF530

EGBEDA: Segun 08137544841 bbpin 294747E1

OGBA: Olusegun 08055591040 bbpin 227D6448

LEKKI/AJAH: Furz 08133215368 bbpin 229DF347

SHANGISHA: Dmayo 08080806882 bbpin 29F26582

BARIGA: Lekan 08035649655 bbpin 2775FEC1

FESTAC/AGO/OKOTA: Shade 08121110627 bbpin 28C98C5C

BERGER: Olamide 08024583984 bbpin 231798AC

AJUWON/AKUTE/IJU/CANAANLAND: Kikelomo 08028599886 bbpin 222C59E3

AKUTE/LAMBE: Favour 08024494106

AKOWONJO/IYANA IPAJA/ EGBEDA: Yemi 08023255066

IKEJA: Godson 08022313820

OGBA: Tosin 08022935383 bbpin 21F62AA8

WARRI,DELTA STATE: Michael 08025378879 bbpin 235A85A1

Mr Bode Adeosun
Business Centre
1,Thomas Laniyan Street,
ANTHONY VILLAGE, Lagos.
08068891515

Mr Bernard Ogbonna
TrippleSkills Communications
3,Thomas Laniyan Street, ANTHONY VILLAGE, Lagos.
08023939189

Lisha’s Books & Stationery Store
1, Alade Lawal Street, ANTHONY VILLAGE, Lagos.
08027563270, 08024228126

Mr. Joseph
QuickShop Supermarket
16, Oyedele Ogunniyi Street,
ANTHONY VILLAGE, Lagos.
08083278508

Mrs. Savini
Books 4 All Stores
28, Olorunlogbon Street,
ANTHONY VILLAGE, Lagos.
08033018080

Miss Blessing
HealthServe Pharmacy
4,Alhaja Oluwakemi street, ANTHONY VILLAGE, Lagos.
08165520994

Happiness alli
Airport hotel, awolowo way, IKEJA
08187665743

Oge
17 kodesho street, opp KFC, IKEJA
07035707027

Orji
44 awolowo way, IKEJA
08038184672

Mrs. Bukola Bolaji – 08033128835, 07023331224
S. Mofenik
9, Ajose Street, Mende-Maryland,
Lagos.

Hope – 08066005770
Branama Kitchen
11, Ajose Street, Mende-Maryland,
Lagos.

Mr. Olufemi A. Taiwo – 08033512502, 08055895167
Yes! Photography
11, Lateef Jakande Road, Agidingbi,
Lagos.

Chinwe – 08033030779
Mr. Kenneth, CEO – 08033079056
Ebili Junior Stores & Supermarket
18, Olorunlogbon Street, Anthony Village, Lagos

The Hub Media Store
Palms Shopping Mall
Lekki, Lagos

Laterna Ventures Limited
13, Oko-Awo Close, Off
Adetokunbo Ademola Street,
Victoria Island,
Lagos State, Nigeria

If you cant find a location near you and would like to be a distributor or sales agent, contact us on 234-8079243366 or 234-7038244433
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