Discovering the Customer-Service at DiscoveryAir


A few weeks ago, a colleague of mine recommended that I try out an airline that opened for business in June. He was so impressed with the customer-service that was extended to him during his trip to Abuja that he demanded that I give them a try.

I eventually flew with them and discovered that although they were not flying with BRAND NEW planes, the customer service I got made me feel BRAND NEW. No, this isn’t a paid advert by the company. I just thought that people out there – especially those that fly with companies like Aero-contractors who have repeatedly proven that they can treat customers anyhow – should know that they have a new option when it comes to traveling by air.

I wasn’t surprised when I checked to see that the flight was almost filled. And it wasn’t filled with people that were traveling by air for the very first time. I’m guessing that customers of other airlines decided to try DiscoverAir and see if they will get a better experience from what they were used to.

A better experience I eventually got. I even had to take a picture of the food pack just so that I can have enough evidence against them the day they decide to “reduce” the contents of the meal they give customers on board.

The last time I got such customer service was when I visited Transcorp Hilton Hotel (Abuja) in 2007. If they keep it up, I sense that one or two airlines that we’re all familiar with will eventually close business. I think you should try it out and feel free to drop you comments here if you were treated well or not. Just check them out at discoverair.com.ng and do let me know what your experience was like.


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