Twas just 7 months ago that our paths crossed. She came to our office 40 minutess late on an appointment to see Seun Akisanmi. She was considering the 6 month internship program we offer at eloPhotos Academy. Apparently she had done her research and concluded that eloPhotos was the type of place to give her the foundation she needed for her photography business. With her seemingly innocent outlook, I concluded after almost 1 hour of chatting that she was intern-material. The journey into photography destiny was about to begin for Ronke Alao.
6.5 months down the line, she has proven to be someone I learnt more from than she did from me. I almost feel bad for collecting school fees from her. Almost. With over 9,500 people following (or liking) me on social media, she has grown to be someone I’ll consider one of the 6 people I have as real friends. From her writing skills, to her interpersonal relationship gifts, I cannot quantify the impact she has made on her colleagues at eloPhotos.
This is just to express my profound gratitude for the contributions she’s brought to the eloPhotos table. No she isn’t dead. She just stepped up to another level. She graduated from eloPhotos yesterday (November 15) and if I were to be presenting an award for the best student eloPhotos Academy has ever produced since 2008, she’ll win hands down. If not for the fact that the tears in my eyes have been on ASUU strike for 5 months, our office will be flooded by now.
Thank you for being an inspiration with your writeups, photography skills & marital advice. eloPhotos will not be the same. Indeed you’re a photographer in whom I’m well pleased. Go in this strength as you conquer the world of photography with Ronke Alao Photography.
For those that might be wondering who this great writer is, here’s a summary of some of the writeups she’s put up on this site. Enjoy
So I recently had the privilege of hiring a cobbler to do a customized sewing design on an album box I wanted to deliver to a client. I explained to him the design I wanted and emphasized the importance of delivering a neat job.
30 seconds into the sewing, I knew in my heart I would never work with this vendor again. His design was sloppy and neatness seemed to be enemies with him. I had planned to give him about 4 other materials to sew for me and decided right that moment that he will not lay his needle on another of my materials. At the end of his 5 minutes work of technical imperfection, he billed me N100. I hurriedly paid without negotiating; couldn’t wait to get him out of my sight.
If only he knew that I had budgeted N2000 for all things I wanted to sow. If only he had asked for my opinion on the sloppy job he just delivered. If only he had been more technically proficient in the carriage of his expertise. He looked at my expressionless face and perhaps thought he had secured a great client in me. I thanked him for his time and sent him away.
I immediately summoned my colleagues to share with them a customer-service revelation I had stumbled upon. Sometimes when we deliver our jobs to clients that don’t seem to say much (apart from paying and thanking us), we should be a little skeptical. It is important to prod customers that “seemed” to be satisfied and ask what they honestly think of your service delivery or product quality. Sometimes we’re happy for the $2000 we just harvested from our best client without being conscious of the fact that “our best client” might not have been completely satisfied. Hence we ultimately loose out from the $20000 jobs he would eventually bring our way.
Buttom line is for us not just to be quick to charge and collect money from our clients; we should try to be 100% sure that they are satisfied. For only 100% satisfied customers will help to be your loyal and faithful BRAND MARKETERS.